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Where is my nearest RossJuliaRoss office?
We’re in every State and Territory of Australia as well as Asia, Dublin, and London. Click here for our office locations.
How do I make a booking for a temporary over the web?
As a registered client, click here to book a temporary/contractor. If you are not an existing client, you can receive a username and password by contacting a RossJuliaRoss consultant who will make the arrangements for your first booking at that time.
How do I place a vacancy for a permanent position with RossJuliaRoss over the web?
Log in via the Home Page. If you are not an existing client, you can receive a username and password by contacting a RossJuliaRoss consultant who will arrange to come out and see you. For more detailed information, refer to the Client Approver Guide.
Can I get a report on the recruitment activity of my whole department?
As a registered client, click here to access the work-in-progress or spend report. This report provides the ability for managers to view all job orders for their specific organisation or department. This view is only available to people that have been authorised with the appropriate level of access. For more detailed information, refer to the Client Approver Guide.
How do I access on-line invoicing?
As a registered client, click here to view your invoices online. Invoices will display the invoice date, the status or candidate. Past invoices can also be searched by invoice number. To access each invoice, click on the appropriate hyperlink on each screen. The hyperlinks are defined by an underline. For more detailed information, refer to the Client Approver Guide.
How do you protect the security of client data under this system?
RossJuliaRoss’ on-line services are delivered via a secure and integrated web channel, using internet and browser based technology. By protecting access to your username and password, you can ensure that no one inappropriate has access to your data. If you have any concerns, please contact your Account Manager.
Does RossJuliaRoss offer services for diversity recruitment?
Yes. All RossJuliaRoss offices are disability-friendly with wheelchair access. We have a number of clients with whom we regularly place diversity candidates. Many of our consultants are multi-lingual. We also have especially trained consultants in the various areas of diversity recruitment. We have received awards for our proactive work in this field.
If I regularly need people with similar skills sets, do I need to give you a new Position Description each time?
Yes. You will need to re-enter this information each time.
How does the online timesheet work?
If you’re using the services of RossJuliaRoss temporaries, they can fill in their timesheet over the web and you can authorise it for payment, and then submit it to us the same way. This is a secure, fast and easy means of ensuring staff receive their pay on time and is much more convenient than a paper timesheet.
What are the timesheet submission deadlines?
Timesheets received after these deadlines will be processed in the next available payrun.
Who is responsible for paying tax and other on-costs if I use a RossJuliaRoss temporary or contractor?
When one of our team is working at a client for us, they are our temporary/contract employee. That means within Australia they're covered by us for Worker's Compensation and Superannuation, and we also pay their Group Tax and Payroll Tax. Also in the UK our temporaries are covered for PAYE and NI. We also meet all statutory obligations for employees in NZ, Asia and Ireland.
Whom do I contact if I need help?
Your RossJuliaRoss consultant, account manager or location manager is always there to help you – we operate extended hours at many of our offices and offer 24 hour contact. Click here for our office locations.
Is RossJuliaRoss Quality Certified?
Yes, we’re Quality Certified to ISO 9001:2008. We have been certified since 1995. We undergo regular independent audits against the requirements of the standard to ensure compliance and best practice.
Is RossJuliaRoss a member of the relevant industry bodies?
Yes all our locations are members of the appropriate associations in their countries and we have been since our establishment. We proudly uphold the standards and ethics of our industry associations. We also hold memberships with a range of other professional bodies.