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Over 25 years, we’ve come to understand that our clients expect professionalism, quality, value for money and personal attention. We deliver on these expectations through a series of activities we call “The JuliaRoss Experience”.
The best candidate, every time
At JuliaRoss, we only supply candidates with the right fit – for the job and the organisation.
To deliver on this commitment, we ensure thorough job specifications are taken on all occasions, providing us with a deep understanding of the details of the role including how the position contributes to the team, cultural fit, organisational fit and key performance indicators.
Every candidate we work with receives thorough screening and induction to ensure they have the skills, the experience and the motivation to hit the ground running. We thoroughly prepare our candidates for their new role or work with clients – including up-skilling and refresher training as required.
Regular, effective communication
When you contact a JuliaRoss office, you can be assured your call will be answered every time – by someone who knows your business. We’ll provide you with regular updates on filling the role, as well as follow up communications after interviews and post-placement.
Smart processes behind the scenes
At JuliaRoss, we understand that efficiency is important to all clients and minimising disruption to their business is an essential element of our service. Our back office procedures are integral to most clients; we ensure that temporary/contractor placements are paid accurately and that invoicing is accurate.
Quality as a way of life
JuliaRoss is accredited to ISO 9001:2008 and as a result continually maintaining this compliance. We take quality control very seriously. Our adherence to process is complemented with our continual follow-up from our Quality Control team measuring client and candidate satisfaction. In addition to online surveys we provide telephone and face-to-face reviews.
It’s a rigorous process to become a JuliaRoss consultant. We take the identification of talent very seriously, and have a strong commitment to the continuing professional development of all our people.
Each of our consultants commit to one hour weekly training, to ensure they are skilled in the latest trends and techniques for sourcing and engaging candidates, and providing outstanding service to our client and candidate partners alike.
We are the only provider in Australia to train our consultants to Certificate III in Recruitment as a standard practice.
Award winning service
Our business is also the proud recipient of many awards including: